Twilight Sanctuary › Support
Twilight Sanctuary support
If your question is not below, write to support@krevio.net.
Do I need an account?
No. There is no account and no sign-in.
Does it need the internet?
No. The stories, pictures and sounds are inside the app.
How do I dim the screen?
Tap Screen at the top of a story.
How do I keep my child in the story?
Kid Lock is the lock at the top of a story. Hold it for 3 seconds and the other buttons on that screen stop working, so a stray tap cannot pause or skip the story. Hold it for 3 seconds again to turn it off.
Guided Access keeps the phone on this app until you enter a passcode. Open the Settings app, tap Accessibility, then Guided Access, turn it on and set a passcode. While a story plays, press the side button three times, then tap Start. To end it, press the side button three times, enter the passcode, then tap End.
What is the grown-up question?
It is a sum in an Apple alert. The padlock on the Stories screen asks it, and answering opens the For grown-ups area, which holds the bedtime reminder, Guided Access steps, notes on the stories and the privacy policy. It is a different lock from Kid Lock, which sits on the story screen.
Who reads the stories?
Books read aloud by people, and stories written with AI and edited by people. Each card names who reads it, and a voice made by AI says so.
What does the app keep, and how do I delete it?
The age you picked, your sound and timer choices, the reminder time, and which books and stories were played and when. These stay on your phone, and deleting the app deletes them.
The app does not send any of it to us.
Where is the privacy policy?
On the privacy policy page. The same text is in the app under For grown-ups.
Contact
Write to support@krevio.net and tell us your iPhone model, your iOS version and what you saw on the screen.
Post: Aurora Labs LLC, 5900 Balcones Drive, STE 100, Austin, TX 78731