Returns, Exchanges and Refund

At KREVIO, we understand that sometimes a product may not meet your expectations or fit your needs. That's why we have a hassle-free returns and exchanges policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you may return or exchange it within 14 days of receiving the product. Please note that the item must be in its original condition, unworn, and with all tags attached.

To initiate a return or exchange, simply contact our customer support team with your order number and reason for return or exchange. They will guide you through the process and provide you with a return shipping label, if applicable.

Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. If approved, we will issue a refund or send out the exchanged item as per your request.

Please note that certain items, such as personalized or custom-made products, are not eligible for return or exchange unless they are defective or damaged upon arrival.

For returns, we will refund the full purchase price, including any applicable taxes, within 7-10 business days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.

If you choose to exchange the item, we will ship out the replacement item within 1-2 business days of receiving the returned item. Any price difference between the original and exchanged item will be charged or refunded accordingly.

It is important to note that the customer is responsible for the return shipping costs, unless the item is defective or damaged. In such cases, we will provide a prepaid return shipping label.

For international returns and exchanges, please contact our customer support team for further assistance.

At KREVIO, we strive to provide you with the highest quality products and exceptional customer service. If you have any questions or concerns regarding our returns and exchanges policy, please don't hesitate to reach out to us. We are here to assist you every step of the way.